Refund and Cancellation Policy

Before work starts

If you cancel before we have started work and before we have reviewed your scope, you receive a full refund of the advance, less any bank or payment-gateway charges we cannot recover. Ask in writing from your dashboard or by email.

After work has started

Once discovery, design or development has begun, the advance is non-refundable for the work already carried out. If you cancel part-way, we will invoice or credit the difference between the advance paid and the value of the work completed to that point, measured against the milestones in your confirmed scope. Any amount you have paid beyond the value of the work completed is refunded.

After delivery

Once a deliverable has been accepted or has gone live, its fee is not refundable. If something we delivered does not match the confirmed scope, tell us within 30 days of handover and we will correct it at no charge. A refund is considered only where we cannot fix a material defect within a reasonable time.

Quoted projects and milestones

For e-commerce and customised projects billed by milestone, a milestone that has been delivered is non-refundable. Payment for a milestone that has not started can be refunded in full on cancellation.

What is not refundable

Domain registration, hosting, paid plugins, licences and other third-party costs bought on your behalf, and bank or wire charges, are not refundable by us because they are paid to others. Delays caused by late content or approvals do not entitle you to a refund.

How refunds are paid

Approved refunds are sent to the account the payment came from, in the currency you paid, within 7 to 10 business days of approval. For USD wire payments, the amount received may differ slightly because of intermediary bank fees and exchange rates; those charges are not refundable. GST charged on a refunded amount is credited through a credit note where applicable.

How to ask

Email info@weblabsindia.com with your invoice number, or send a message from your project in the client dashboard. We acknowledge refund requests within two business days.